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Real Estate Brokerage

Real Estate Brokerage

Stress Testing Real Estate Brokerage Commission Plans: Ensuring Profitability in Varied Market and Recruitment Conditions

Building a sustainable and profitable commission plan is crucial for any brokerage, as it ensures that your business can weather both market fluctuations and changes in your make-up of agents. A well-designed plan aligns the interests of both broker and agents, safeguarding the brokerage’s bottom line while creating incentives for success. But how do you ensure that your commission structure holds up under different scenarios? Stress testing your commission plan is an essential practice that can help you anticipate potential financial pitfalls before they arise. You’ll want to brush up on your spreadsheet skills for this. By the end, you’ll know how to test your commission plan under a variety of market conditions and recruitment scenarios to ensure long-term profitability. Why Stress Test Your Commission Plan? Stress testing is the practice of simulating different extreme conditions to understand how your commission plan will behave. Here are two primary areas to consider when stress testing: Fixed and Variable Costs to Consider To get a complete picture of profitability, your stress test should factor in both fixed costs (e.g., rent, utilities, licenses) and variable costs (e.g., software subscriptions that increase with the number of agents, marketing expenses). Pulling a prior 12-month report from your bookkeeping/accounting software will be a great way to be sure you’re capturing all those recurring costs. Market Conditions Stress Test 1. Inflation Scenario: Rising Costs, Flat Revenue A big risks in flat fee commission plans is in keeping up with inflation. Rent, utility bills, vehicle and software expenses tend to increase over time. If your commission structure doesn’t adjust, you may find your brokerage becoming less profitable as expenses rise. Test Scenario: Suppose your brokerage charges a flat $700 per transaction an agent closes. Just three years of 3% annual inflation, makes that $700 worth roughly $640. Your brokerage will have to increase sales volume by at least 3% every year just for your company profit to remain flat over time. Key Consideration: Ensure that commission fees either rise with inflation by adjusting annually, or that you have enough profit built-in to absorb increasing costs for a period time before having to make adjustments. 2. Recession Scenario: Price Drops, Reduced Transactions In a recession, housing prices typically fall, the volume of transactions may also drop, and agents may even leave the market. Can your brokerage still turn a profit if fewer agents are selling fewer, lower-priced properties? Test Scenario: Knowing that your fixed costs remain the same, you’ll want to calculate roughly how many transactions or how much sales volume you’ll need to keep the lights on and the doors open. You can see how sensitive your profits are to a downturn in the market. Key Consideration: By testing worst-case scenarios, you can decide if you need to adjust commission plans during a down market to maintain profitability. Or know what contingency plans to have in place, should a market start heading towards your bottom-line. Recruitment Conditions Stress Test 1. Agent Count & Production It’s important to test how your commission plan holds up with a small number of low producing agents by calculating brokerage profitability, as compared to profitability with a small number of high-producing agents. Likewise, profitability with a high number of agents (20x your current size) as low producers as well as high producers. These four profitability numbers will show you if your commission plan begins to break-down when shifting in a certain direction. Test Scenario: What if a high-number of low-producing agents stresses your profitability the most? This can be an issue created by variable costs that increase with headcount, which you’re not charging your agents for. For example, an e-signing or CRM system that charges you per seat. Key Consideration: Control excess headcount by having a production requirement. If an agents doesn’t do X deals per month or year, they’re removed from brokerage. This reduces having to deal with agents that just want to hang their license for the infrequent personal deal. Another option is to add a modest flat, monthly fee due any month an agent doesn’t close a transaction. 2. Successful Agent Retention It’s equally important to consider what happens as your brokerage matures, and you have long-time agents that have become your top producers. Does you commission plan just keep charging agents more-and-more, the more they produce? Or does it taper-down so that high-producing agents would be less incentivized to commission-shop other brokerages. A simple solution to this is following a cap-split commission plan, which introduces a new wrinkle. What if your top producer blows your expectations of the water, they hit their cap within weeks and now you’re left processing their transactions for the rest of the year for free. The resolution there is a hybrid cap-split plan with a small fixed administration fee per closing, on all closings, regardless of their cap. Conclusion: Make Stress Testing a Regular Practice Stress testing your commission plans for different market and recruitment scenarios is an essential practice that ensures long-term profitability. By simulating these conditions and running simple tests, you’ll gain valuable insights into how your brokerage can maintain its financial health through changing times. Whether it’s adjusting for inflation, preparing for a recession, or scaling your agent base, proactive stress testing will help safeguard your business. If you had 5 agents the last time your ran such scenarios, and now you’re at 50 agents… time to re-run all the scenarios, such as calculating if the brokerage grows 10x again and you end up with low-producers in a descending market. By routinely analyzing your commission plans, you can adjust and optimize them for sustained growth, no matter the market conditions or size of your firm.

Real Estate Brokerage, Real Estate Team, Real Estate Technology

Evaluating Tools for Running a Real Estate Brokerage or Team – CRM

I’ll be releasing future articles on eSigning, Transaction Management, Training Tools, Communication Tools, etc. Subscribe below and I’ll keep you posted. If you’re a devout fan of a specific CRM, this article probably won’t persuade you into switching platforms. This article will be less about feature comparison, and more of a… what to consider as you’re researching real estate brokerage and real estate team tools in the market. Functions & Features Running a real estate brokerage or team requires a balance between managing agents, overseeing transactions, ensuring client satisfaction, and on the less fun side of things – avoiding litigation. Whether you’re just launching or looking to improve your existing firm’s tech-stack, the real estate brokerage tools you choose to support your operations can make a significant difference on your administrative workload, the scalability of your operation, and if you’re so-inclined, the sell-ability of your brokerage. Keep in mind as you’re looking into software, that you’ll be talking to software salespeople. They will all make their programs sound like the Ark for your brokerage’s rainy day. So herein we’ll discuss the features, functionality and gotcha’s to look out for; so that hopefully you’ll find the best tool for your business. Our Experience with CRMs Over the years, through running our team and now multiple real estate brokerages, we’ve had the chance to work with: Through experimenting with these different CRMs at different stages in our growth, we came to learn which factors were make-or-break for our CRM requirements. Your requirements will be, and should be, different than ours. My intent is not to tell you the best CRM, but to help you find the best real estate CRM for you. CRM Goals Lead generation and capture, agent activity and productivity reporting, deal tracking, recruiting, client-facing real estate website, agent personalization. These are some of the things we had in mind when looking for a CRM. Lead Generation vs Collection Does the CRM you’re looking into help with generating leads, and if so, how? Pretty much all CRMs we’ve experimented with allow for some kind of web-based form that allows a customer (potential client) to enter their information and become a “lead” in your system. Some, such as CINC and Boomtown, have taken this all the way to be full-fledged customer-facing real estate search websites and the vendor will run your lead generation ads for you. All you do is hand them your credit card. With these you can simply dump advertising dollars into the vendors pocket, and they’ll generate the ads, driving traffic and leads into your system. These full-service vendors also tend to be more expense options. Others are more designed to collect leads than to generate them, such as Follow-Up Boss. Such systems may leave you looking to other programs to build a customer-facing real estate search site, and they prefer to sit in the background to collect the leads. Backend, collection-only systems tend to be a little cheaper than the aforementioned full-service vendors. Keep all this in mind when looking at different CRMs. In short, the full-service vendors will provide a more comprehensive solution, meaning you’ll need to buy into fewer real estate brokerage tools to build out your tech-stack. But you will also be married to their way of doing things, as they are less likely to integrate (or at least integrate well) with other systems. When speaking with sales reps, they will try to convince you that their system IS the end-all-be-all system. After having a thorough web-demo with a $1,200/month vendor followed by a $300/month vendor, you will begin to get a better view of how they stack up against each other in terms what all their system actually does, versus how well their system might integrate with 2 to 5 other systems in order to actually do-it-all (which also means 2 to 5 additional monthly bills, and integration points that can have issues). Lead Capture Closely related to Lead Generation & Collection, we learned recently how distinctly different Capture is than Generation or Collection. Allow me to walk you through three customer experience examples. Customer is moving to a new town, so they search that town name. A Google Ad appears stating “Homes in New Town under $500,000”. User clicks on the ad to be taken to a home search website. One of three scenarios occurs next. While 5/5 sounds a bit harsh, 1/5 sounds totally complacent. So here’s the part that may or may not surprise you. Expect to spend exponentially more on ads if you go with a 1/5 type lead capture website compared to something that is more of a 3/5 or higher. We’re talking $10/lead versus $200/lead difference. We know from EXPENSIVE experience. Are you paying for a website and ads out of the kindness of your heart, to make sure everyone can find available homes? Or are you trying to run a profitable business and turn leads into commissions? With the real estate industry averaging between 1% to 5% conversion of leads to closings, I’ll let you do the math. Yes, 100 leads statistically means 1 to 5 closings. I’m not here to dictate that one way is right and one way is wrong. But if you intend to be able to ramp-up leads for your team or brokerage with ad spend, be aware that your tech-stack will strongly influence how effective your money is utilized. Agent Activity & Productivity Reporting If reporting is a four-letter word to you, well… don’t skip this section yet, and here’s why. Say you have two agents on your team, you know them well, you know when they’re calling on leads, going on showings, at an inspection, etc. Who needs reporting? Fast-forward a few months and you have seven agents. Do you really think you will have as solid of a grasp on seven different individuals daily work schedule and productivity? Skip ahead a year, and you’ve grown to 16 agents as well as considering breaking off to launch your own